Handle Verification Results
Application Returned
Your application may be returned for the following reasons. Please make the corresponding corrections and resubmit:
| Reason for Return | How to Resolve |
|---|---|
| Document has expired | Please upload a valid, up-to-date document |
| Image is blurry / unclear | Please re-upload a clear front-facing photo with a resolution of at least 300dpi |
| Incomplete documents | Required verification documents are missing — please refer to the checklist and provide them |
| Information inconsistency | The information filled in does not match the ID document — please verify and resubmit |
| Invalid proof of address | Bill date is more than 90 days old, or the address does not match the registered address |
| EIN information mismatch | The EIN does not match the company name in IRS records |
💡 Upon receiving the return notification, carefully review the reasons above, supplement or correct the relevant documents as required, and resubmit for review. If you have any questions, please contact customer service for support.
Application Rejected
ORBSIS conducts a rigorous review of every business verification application. If your application is rejected, it is typically due to one of the following reasons:
1. Authenticity of submitted documents is in question
If submitted documents are determined to be potentially fraudulent through system or manual review, the application will be directly rejected and account risk controls will be triggered. Please ensure that all submitted materials are genuine and valid. Any form of forgery or tampering constitutes a serious violation.
2. Business nature does not meet eligibility requirements
- The business has not completed legal registration, or its registration has been canceled or revoked
- The business's industry falls under ORBSIS's restricted or prohibited categories
- The actual scope of business is significantly inconsistent with the registration information
- The business is a shell company with no substantive business activities
3. Compliance and risk control requirements not met
- Unclear beneficial owner information: Unable to verify the ultimate controlling person or beneficial owner of the business
- Association with high-risk regions: The business's place of registration, actual operating location, or associated individuals are linked to sanctioned countries or high-risk regions
- Abnormal business model: The business model described by the company deviates significantly from industry norms, making it difficult to assess the legitimacy of fund usage
- Negative records among associated parties: The legal representative, shareholders, or ultimate controlling person have a history of fraud, money laundering, or other misconduct
⚠️ After your application is rejected, the current registered account will no longer be able to proceed with verification.