Details and Reconciliation

Question to confirm	Record to review
Primary Account Top-ups and fund movements	Primary Account details
Fund transfers between Sub Accounts	Sub Account fund details
Budget allocation and Budget release	Budget or Sub Account details
Actual Card spending, Authorization, and Refunds	Card transaction details

When investigating an issue, first identify the business layer where the issue occurred, then review the corresponding record:

Primary Account → Sub Account → Budget → virtual Card → Transaction

Account fund details are used to reconcile Top-ups, transfers, and Budget allocation. Card transaction details are used to reconcile actual payments, transaction status, and Refunds.