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Accounts and Funds

How many Sub Accounts can be created?​

Answer: The current documentation does not define a uniform limit on the number of Sub Accounts. A business can create Sub Accounts according to its business needs.

Why is the current transferable amount lower than the funds shown on the Sub Account page?​

Answer: The transferable amount is calculated from the Sub Account’s Available Balance and is not equal to all funds shown on the page. Allocated amounts in Budgets and Frozen Amounts cannot be transferred back to the Primary Account, transferred to another Sub Account, or allocated to another Budget. Check the Available Balance, Frozen Amount, and Budget allocation separately in the Sub Account details and Budget pages.

Why do the balance on the Sub Account page and the amount on the Budget page not match?​

Answer: First confirm whether the two pages use the same reporting scope. The Sub Account page mainly shows account-level Available Balance and Frozen Amount. The Allocated Budget Limit is shown separately in the Budget module, while the Budget page shows the Budget Limit and spending-control data. Do not add the amounts from the two pages together without checking their scopes.

Why can I not create a card directly after topping up the Primary Account?​

Answer: You normally need to Transfer funds from the Primary Account to a Sub Account, allocate a Budget from the Sub Account’s Available Balance, and then create a card under the Budget. Topping up the Primary Account alone does not mean that the Budget has Available Limit. Confirm each level of the funding flow in order.

What conditions must be met before disabling a Sub Account?​

Answer: All of the following conditions must be met before a Sub Account can be disabled:

  • There are no incomplete transactions, including pending authorizations or processing transactions.
  • All cards under the Sub Account are Disabled.
  • The Budget Available Limit is zero. If any Available Limit remains, spend it or return the Budget Limit first.
  • The Sub Account Balance is zero. Transfer out all remaining funds first.
  • After all conditions are met, you can submit the request to disable the Sub Account.