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Transactions and Reconciliation

What Are Transactions and Reconciliation​

This chapter explains how to find account and VCC transaction records and how to review and reconcile reconciliation reports.

Why Transaction Records Are the First Source for Troubleshooting​

Transaction records are the primary evidence of customer fund movements. When a customer asks where funds went or a finance reconciliation does not balance, first verify the amount, status, and time in the transaction records before deciding whether to escalate. Reconciliation reports verify whether system records match external data.

How to Find Transactions and Review Reports​

Account Transactions​

Account transactions explain why funds increased or decreased. When searching, use the account, transaction type, time range, and external reference together, and pay attention to the amount direction and transaction status.

AccountTransaction：FundsLedgerandbalance change

AccountTransaction：Individual Transaction Details

VCC Transactions​

VCC transactions are the primary evidence for investigating card charges, refunds, reversals, and pre-authorizations. Use the list to locate a record and the details to verify Card Provider information, merchant information, original amount, settlement amount, and time.

First locate the record using the transaction number, last four digits of the card number, customer, status, type, and time range.

Verify the original transaction amount, transaction currency, settlement amount, fees, and impact on the balance.

Distinguish spending, refunds, reversals, and pre-authorizations. Do not determine the business type from the positive or negative sign alone.

If the list does not match the customer’s feedback, compare the Card Provider reference number and time fields.

VCC Transaction：Transaction ListandKey Amounts

VCC Transaction：Individual Transaction Details

VCC Transaction：Transaction Status Filter

VCC Transaction：Transaction Type Filter

Reconciliation Reports​

Reconciliation reports compare platform records with upstream or finance records by date. Before downloading, confirm the report date, generation time, and status. A report that is still generating or has failed should not be used as the final reconciliation basis.

Reconciliation Report：Report List and Download Entry

Reconciliation Report：Generation Status Filter