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Troubleshoot Card Issuance Issues

When a new card (VCC) cannot be issued for a customer, review the following in order:

  1. Whether the linked Budget still has Available Limit
  2. Whether the sub account still has Available Balance (if issuance requires allocating budget limit)
  3. Card type: if issuing a limited card, confirm the intended Card Limit does not exceed the Budget's Available Limit
  4. Whether the card BIN is supported — check the View Supported Card BINs page
  5. Whether the customer or entity status is normal and free of risk restrictions

Common causes:

  • Budget Available Limit is 0: trace budget allocation and release, or release already-occupied limit.
  • Insufficient sub account Available Balance: check account fund state, or process an offline top-up.
  • Card BIN not supported: switch to a supported BIN.