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Troubleshoot Card Usage Issues

When a card cannot spend normally or authorizations fail, review the following in order:

  1. Card status: whether the card has been disabled
  2. Card type:
    • Limited Card: check whether the Card Limit has been exhausted (Total Spent close to or equal to Card Limit)
    • Shared Card: check whether the linked Budget's Available to Spend is 0
  3. Whether the linked Budget's Budget Limit and Available Limit are sufficient
  4. Whether the sub account fund state is normal (not frozen)
  5. Review the card's transaction records to confirm the specific authorization failure reason

Common causes:

  • Limited Card's Card Limit exhausted: adjust the limit or issue a new card.
  • Shared Card's linked Budget Available to Spend is 0: review budget usage, or allocate additional limit.
  • Sub account funds frozen: troubleshoot account balance issues first.